We’re here to help you get the most out of Basalt. If you encounter any issues, have questions, or need guidance, we offer several support options.

​
Contact Support

Our support team is ready to assist you with any questions or issues you might have.

Email Support

For technical support, feature requests, or account questions, email us at:

support@getbasalt.ai

Please include as much relevant information as possible, such as error messages, context, and steps to reproduce the issue.

​
Documentation Resources

Before reaching out, you might find answers in our documentation:

API Reference

Detailed information about our API endpoints, parameters, and responses.

SDK Documentation

Comprehensive guides for using the Basalt SDK in your applications.

Tutorials

Step-by-step guides for common use cases and workflows.

FAQ

Answers to frequently asked questions about Basalt.

​
Github

Github

Join our Github repository to connect with other developers, share ideas, and get real-time assistance from community members and Basalt staff.

​
Reporting Bugs

If you believe you’ve found a bug in the Basalt SDK or platform:

  1. Check the known issues to see if it’s already reported
  2. Email details to support@getbasalt.ai with:
    • A clear description of the issue
    • Steps to reproduce
    • Expected vs. actual behavior
    • SDK version, programming language, and environment details
    • Code snippets or screenshots (if applicable)

​
Feature Requests

Have an idea for improving Basalt? We’d love to hear it! Send your feature requests to support@getbasalt.ai with:

  • A clear description of the feature
  • The problem it would solve
  • Any specific requirements or use cases
  • How it would benefit your workflow

We’re committed to helping you succeed with Basalt and look forward to supporting your journey with AI monitoring and management.